Frequently Asked Questions
Find answers to the most frequently asked questions. Can't find what you are looking for? Reach out to us!
How do I know which product is right for me?
Prasili’s Nuit and Jour are designed to meet your skin’s specific needs and fit into your lifestyle. Do you want to make sure your skin is protected from harmful digital and UV rays? Try Jour. Or are you looking for a deeply moisturizing cream to add to your nightly routine? Try Nuit. Take a look at our product pages to learn more about each product.
How do I apply Jour?
Jour is a premier under-foundation cream. Apply it in gentle, upward strokes paying special attention to areas that receive the most interaction with UV and blue light.
How do I apply Nuit?
Nuit is designed to help lull you to sleep. We recommend applying it in gentle, upward strokes at the end of your nightly skincare routine. As you massage Nuit into your skin, bring your awareness to the product’s specially-formulated scent - we designed it to help relax the mind and body!
How often should I use Nuit/Jour?
For best results use a pea-sized amount daily.
Should I use them together?
These products shouldn’t be used at the same time or layered. However, you can use them daily.
Do your products expire?
No, our products don’t expire. For best results, use within 18 months.
Will Nuit really help me sleep?
Results will vary based on use, but chamomile and lavender extracts have been proven to help users sleep. You can read a recent study here.
Are your products tested on animals?
No, we are cruelty-free!
Where can I store Prasili products?
Store Prasili products in a cool, dry place.
What is Phytospherix?
PhytoSpherix™ was created by Mirexus Inc. It is a completely natural form of glycogen, sourced and produced from plants by a new, patented green process in Canada. As a key energy source to skin cells, it helps to revitalize skin – dramatically improving smoothness, minimizing age spots and refining skin tone while increasing firmness and moisture content of the skin.
- How do I know which product is right for me?
Services and Shipping
Where does Prasili ship?
Prasili ships to the United States only, expanding soon!
How can I receive news about Prasili?
You can learn about new products, updates, and events by signing up for our newsletter.
How can I receive a sample?
You can request a sample at firstname.lastname@example.org Please note we don’t typically send out samples.
Can I cancel an order?
We’re sorry to see you go. Please complete the form here or reach out to email@example.com with your order number and we’ll take care of the rest.
Can I exchange an order?
Exchanges are available anytime. Please complete the form here or reach out to firstname.lastname@example.org with your order number and we’ll take care of the rest.
My item arrived broken. What can I do?
We are sorry to hear about it! Please complete the form here or reach out to email@example.com with your order number and the product you’d like to return/exchange, and we’ll take care of the rest.
Do you have gift cards?
Prasili gift cards are right around the corner!
- Where does Prasili ship?
Still have questions?
Fill out our contact form or send us an email at firstname.lastname@example.org and we'll get back to you within 48 hours!